Premise: Provide a simple mobile app for new and returning customers of Asha Tea House to purchase drinks for pickup.
Goal: Make user expectations clear (time it takes to pick up) during the ordering and pickup processes
Challenge: The Asha app is for pick-up only and is incredibly reliant on the user to complete their own drink ordering experience
Importance: Drinks are temperature sensitive and good timing minimizes situations where a) user still have to wait for their drink because of early arrival or b) drinks have been sitting at the counter for too long and the quality has been compromised
Main features to help make the pickup process smooth:
Address and estimated pickup time displayed before order is placed
Order details on the home page
A tab dedicated to Location
"What if you placed an order and didn't realize how long it will take?" Adding an estimated time and location in the Cart page before confirming the order allows users to manage their expectations of when they will get to enjoy their drink.
Once an order has been placed, a sticky notification will appear on the homescreen with the location and time counter on clear display. If clicked on, a pop up reassures the user that the order has been received or is being made.
I added a dedicated "Location" button to the action bar to emphasize the nature of the pick-up service. It links to "directions to Asha..." in Google Maps and the store's phone.
** What I might also include is a link to the Yelp for reviews, parking, and accessibility.